Pet Care Supervisor - Farmington

Nemacolin
Wharton Township, PA
Category Healthcare
Job Description
The Pet Care Supervisor is responsible for overseeing the daily operations of Wooflands, Nemacolin's premier pet care facility, to ensure exceptional standards of animal welfare and luxury guest service.

Requirements

  • Supervise, coach, and support Pet Care Associates to ensure consistent delivery of exceptional service
  • Lead daily shift operations, including scheduling, task delegation, and workflow management
  • Conduct training on animal handling, safety protocols, and luxury service standards
  • Provide real-time feedback and support performance management initiatives
  • Ensure the highest level of care, safety, and supervision for all pets within daycare and boarding services
  • Oversee group play management, ensuring proper grouping by size, temperament, and activity level
  • Monitor health and behavior, escalating concerns to management or veterinary partners as needed
  • Maintain strict adherence to sanitation, cleanliness, and facility presentation standards
  • Serve as a primary point of contact for pet owners, delivering personalized and proactive communication
  • Resolve guest concerns with professionalism, urgency, and discretion
  • Enhance the guest experience by anticipating needs and offering tailored pet services
  • Ensure all interactions reflect the resort’s Forbes Five-Star service standards
  • Oversee check-in/check-out procedures, ensuring accuracy and efficiency
  • Maintain detailed records of pet care, feeding schedules, medications, and incidents
  • Monitor inventory of pet supplies and coordinate replenishment
  • Assist in implementing operational procedures and continuous improvement initiatives
  • Enforce all safety standards, emergency procedures, and animal handling protocols
  • Ensure compliance with local regulations and resort policies
  • Lead incident response and documentation when necessary

Benefits

  • Competitive compensation
  • Attractive 401(k) program
  • Medical, dental, and vision coverage available
  • Paid time off
  • Educational and career advancement support
  • Savings across resort dining, retail, spa, and activities
  • Discounted associate meals, dry cleaning, and uniform services
  • Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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