Role OverviewAs a Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will be the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. You will field requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
What You Will Do
You will provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. You will quickly assess the user's issue and provide first-level support for problem resolution. You will document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
Why It Might Be a Fit
You will have the opportunity to work in a remote environment, providing support to patients in need of available therapies. You will be part of a team that helps biopharma, medical device, and diagnostic companies get their therapies to the people who need them.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Benefits
- Potential base pay range of $18.00 per hour
- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Range of health and welfare and/or other benefits
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