Role OverviewAs a Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers to patients, pharmacies, and medical professionals. You will be the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program, fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
What You Will Do
Your responsibilities will include providing initial support for customer requests via telephone, email, fax, or other available means of contact, quickly assessing the user's issue and providing first-level support for problem resolution, documenting information specific to the resolution and escalating unresolved issues expeditiously to the appropriate area.
Why It Might Be a Fit
This role requires a high school diploma or equivalent, pharmacy technician experience, HIPAA certification, and call center experience. Bi-lingual (English/Spanish) is a plus. The pay range for this role is $18.00 per hour.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Benefits
- Pay range: $18.00 per hour
- Health and welfare benefits
- Incentive plans, bonuses, and/or other forms of compensation
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