Pharmacy Tech Support / Call Center Rep (Work from Home)

Lifelancer
Everett, WA
Category Customer Service
Remote
Job Description
Pharmacy Tech Support / Call Center Rep job opening at IQVIA, a leading global provider of clinical research services and commercial insights. The role is 100% remote (work from home) and requires a high school diploma or equivalent, pharmacy technician experience, and call center experience. The pay range is $18.00 per hour.

Requirements

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
  • Health and welfare benefits
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