Phone Triage

OCF - Orthopedic Center of Florida
Fort Myers, FL
Category Healthcare
Job Description
Phone triage, patient care coordination, and medical record management for a healthcare provider. Communicates directly with patients, physicians, and other staff members.

Requirements

  • High school diploma or equivalent
  • Certified Medical Assistant or at least 2 years of experience in clinical setting
  • Medical Terminology
  • Knowledge of anatomy and physiology as it relates to orthopedics and pain management
  • Basic typing and keyboarding skills
  • Strong organizational and interpersonal skills
  • Excellent customer service skills
  • Familiarity with computers and other office equipment
  • Ability to maintain confidentiality of sensitive information
  • Ability to prioritize responsibilities
  • Must be able to act calmly and effectively in busy or stressful situations
  • Knowledge of insurance plans and procedures
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