Placement Counselor

The Placement Counselor plays a vital role in supporting Animal Friends' mission by connecting animals with the right people through thoughtful, compassionate matchmaking. This position works closely with adopters, fosters, volunteers, and team members to ensure every animal is placed into a safe, appropriate, and loving home.

What You Will Do

Primary Responsibilities: Provide high-quality, individualized matchmaking for adopters and foster families, facilitate safe introductions between animals and people, educate adopters and foster caregivers on animal history, behavior, medical needs, and ongoing support resources, support the placement process from initial inquiry through follow-up, promote adoptable animals through conversations, events, and written bios, participate in adoption promotions, outreach events, and community engagement opportunities, assist in foster placement coordination, including education, onboarding, and ongoing support, handle animals of varying species, sizes, and temperaments safely and humanely.

Why It Might Be a Fit

We may have a job for you if you have a passion for animal welfare, are a good communicator with a sincere desire to help animals find their forever homes, and can work independently and collaboratively in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Customer service, public-facing, or client support experience required
• Ability to manage sensitive or high-stress situations with professionalism and empathy
• Basic computer proficiency (Microsoft Teams, Word, Excel)
• Ability to work independently and collaboratively in a fast-paced environment
• Comfortable working with dogs, cats, rabbits, and animals of varying sizes, temperaments, and needs
• Ability to safely handle animals and complete required training within 60 days of hire
• Reliable transportation required; valid driver’s license preferred

Benefits

• Medical, dental, and vision insurance (for eligible employees)
• Paid time off, holidays, and birthday pay
• Retirement plan with employer contribution
• Employee Assistance Program
• Continuing education and professional development opportunities
• Pet care discounts and on-site clinic benefits
• Casual dress and Animal Friends gear