Platform Engineer, Forward Deployed Engineering (FDE) - NYC

OpenAI
New York, NY
Remote
Job Description
Platform Engineer, Forward Deployed Engineering (FDE) role involves building new platform capabilities from scratch, grounded in real customer deployments. The role requires strong software and ML engineers who can collaborate closely with customer-tagged FDE teams and other long-term owners to align early on what should generalize, what should remain customer-specific, and what “ready for handoff” looks like. The role does not require travel and is based in San Francisco or New York, with a hybrid work model of 3 days in the office per week.

Requirements

  • Bring 5+ years of software engineering or ML engineering experience with a track record of shipping 0→1 capabilities that other engineers or customers depend on.
  • Have owned customer-adjacent technical work end-to-end, from scoping and hypothesis-setting through production adoption, and improved outcomes through structured iteration (instrumentation, evals, error analysis, and tightening success criteria over time).
  • Have built or operated systems where reliability, security, and governance materially shaped design (permissions/RBAC, auditability, data access boundaries, rollout safety, observability, and incident-driven hardening).
  • Communicate clearly across engineering, product, go-to-market, and executive audiences, simplifying complex ideas and translating technical tradeoffs into adoption impact, sequencing decisions, and measurable outcomes.
  • Default to systems thinking: you turn ambiguous feedback, failures, and escalations into durable product requirements and reusable platform capabilities, not one-off fixes or bespoke delivery work.

Benefits

  • Relocation assistance
  • Hybrid work model (3 days in the office per week)
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