Platform Manager, AI Case Context, Community Support

Airbnb
United States, US
Remote
Job Description
Airbnb is seeking a Platform Manager, AI Case Context, Community Support to build and improve AI capabilities within the company's Customer Support division. The role involves creating robust, scalable solutions to empower agents with contextual intelligence. The company is a global leader in community hosting and strives to create a welcoming environment for both hosts and guests.

Requirements

  • 5+ years of product management experience OR other technical disciplines (engineering / data science / project management)
  • Strong understanding of data-driven technologies, infrastructure, and tools.
  • Excellent collaboration and communication skills.
  • Experience defining product roadmaps, managing priorities, and delivering high-quality outcomes.
  • Ability to orchestrate across teams and build complex business plans.

Benefits

  • Bonus
  • Equity
  • Employee Travel Credits
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