Platform Operation Specialist, Systems Infrastructure and Excellence - Trust & Safety

TikTok
San Jose, CA
Job Description
The Systems Infrastructure and Excellence (SIE) team plays a critical role in enhancing the operational capabilities and infrastructure of the Trust & Safety (T&S) organization. We focus on optimizing and automating workflows for T&S systems to reduce operational costs and drive process excellence through strategic roadmapping and business prioritization. We empower moderation efficiency and quality with AI applications and collaborate with Operations, Engineering and Product teams to deliver user-centric solutions.

Requirements

  • Deeply understand business requirements by analyzing user feedback, conducting user research, and leveraging data to identify pain points and user needs.
  • Define and manage the data index system, identify key metrics, and drive data infrastructure improvements to support business optimization.
  • Translate business requirements into clear product documentation (MRD/BRD), develop platform and tool-based solutions, and coordinate with R&D teams to ensure successful implementation.
  • Proactively track and manage the progress of platform requirements, from testing and verification to launch and promotion with the business, to ensure timely and high-quality delivery.
  • Create and maintain platform operation documents, lead training sessions, and promote new features to boost user adoption and product understanding.
  • Continuously identify and improve and automate operational processes to enhance efficiency and effectiveness across the product development lifecycle.
  • Serve as the primary liaison for cross-functional teams (including R&D, business, and legal), respond to urgent issues, and coordinate resources to ensure the smooth execution of global projects.

Benefits

  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
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