Platform Operations 1

HDR
Pittsburgh, CA
Category Operations
Job Description
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day.

Requirements

  • Build, update, and maintain operational dashboards and alerting configurations for VCF platform services.
  • Monitor platform health, events, and service indicators to identify issues requiring escalation.
  • Support incident response activities by gathering logs, alerts, and system context for troubleshooting.
  • Maintain documentation for monitoring standards, alert thresholds, escalation procedures, and operational runbooks.
  • Participate in post-incident reviews and help document findings and corrective actions.
  • Support baseline performance reporting and assist with capacity trend analysis.
  • Help integrate observability and monitoring tools with enterprise platforms such as ITSM and reporting systems.
  • Follow operational, security, and compliance standards established for the platform environment.

Benefits

  • Medical
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • Employee assistance program
  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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