Platform Operations 2

Requirements

• Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations
• Act as an escalation point for platform degradation, recurring alerts, and service incidents
• Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams
• Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback
• Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms
• Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability
• Establish and refine performance baselines, threshold models, and capacity trending reports
• Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows
• Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices
• Schedule & Presence: Support 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Employee assistance program
• Paid time away
• Parental leave
• Paid holidays
• Retirement savings plan with employer match
• Employee referral bonus
• Tuition reimbursement