Platform Operations 2

HDR
Kansas City, CA
Category Operations
Job Description
At HDR, we're looking for a Platform Operations 2 professional to join our team. As an employee-owner, you'll be responsible for building and maintaining dashboards, alerts, and service views for VCF platform operations. You'll also investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams.

Requirements

  • Experience with VMware Cloud Foundation Operations / vRealize Operations
  • Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools
  • Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools
  • Exposure to cloud operations in Azure or other public cloud environments
  • Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection
  • ITIL Foundation or similar service management certification
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience
  • Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering
  • Experience with observability or monitoring platforms in enterprise infrastructure environments
  • Experience supporting incident management processes and operational escalations
  • Working knowledge of VMware vSphere and virtual infrastructure concepts
  • Experience defining or reporting on service reliability metrics, SLAs, or SLOs
  • Working knowledge of scripting for automation and data collection

Benefits

  • Comprehensive benefits package
  • Medical, dental, vision
  • Short and long-term disability
  • Life insurance
  • Employee assistance program
  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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