Platform Operations 2

HDR
Kansas City, CA
Category Operations
Job Description
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day.

Requirements

  • Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations.
  • Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services.
  • Act as an escalation point for platform degradation, recurring alerts, and service incidents.
  • Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams.
  • Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback.
  • Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms.
  • Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability.
  • Establish and refine performance baselines, threshold models, and capacity trending reports.
  • Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows.
  • Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices.

Benefits

  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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