Platform Support Manager

As Platform Support Manager, you will own the support function for PAVE, a governed platform where Kiewit builds and runs its business applications. You will design, stand up, and run the support model, including intake paths, triage criteria, severity definitions, escalation routes, and ownership boundaries. Your most valuable output will be turning support data into platform improvements that stop tickets from being filed. You will work inside an AI-first delivery model and collaborate with architects, district leadership, and KTG executives.

What You Will Do

Your day-to-day responsibilities will include triage and resolution coordination for developer- and district-reported issues, managing the support backlog and its prioritization, and converting support signals into platform priorities. You will also partner with Information Security on issues that indicate governance or access-control gaps and feed recurring citizen-developer failure modes back into templates and guardrails.

Why It Might Be a Fit

This role is unique because you will be building the function from scratch, not inheriting a queue. You will have direct collaboration with architects, district leadership, and KTG executives, and you will work inside an AI-first delivery model. You will have the opportunity to contribute to the PAVE roadmap as the strongest voice on platform health and operational reality.

Requirements

• 5+ years in technical support leadership, service delivery, or platform operations
• Demonstrated experience standing up a support function or major support domain
• Strong analytical skills, including defining metrics and working with ticket and usage data
• Excellent written and verbal communication skills
• Experience supporting technical users and non-technical users on technical products
• Enough technical depth to reproduce an issue, read a log, and hold a substantive conversation with architects

Benefits

• Top-tier medical, dental, and vision plans
• Voluntary wellness and employee assistance programs
• Life insurance
• Disability
• Retirement plans with matching
• Generous paid time off
• Comprehensive benefits package among the best in the industry