Role OverviewThe Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. The team operates 7 days a week, with team members working 5 days/week with weekend shift coverage on a rotating basis. The role is mainly responsible for receiving and resolving user queries, communicating with engineering teams, and maintaining the SOP.
What You Will Do
Respond to user queries, identify user needs, troubleshoot technical issues, follow up with users, analyze tickets, and assist with training projects and user feedback projects.
Why It Might Be a Fit
The internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Requirements
- Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
- Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies
- Excellent problem-solving, critical thinking, and analytical ability to organize and work independently with rapidly changing priorities.
Benefits
- Hands-on experience
- Industry exposure
- Opportunities to apply knowledge to real-world challenges
- Social events
- Learning programs
- Development workshops
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