Player/Coach

As the Player/Coach, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. You will manage an assigned territory and detail health care professionals through outbound and inbound calls, with the goal of developing relationships with those individuals and positively influencing the ordering of our clients' product.

What You Will Do

You will contact the office staff of assigned accounts, identify key decision makers, and provide lead generation, appointment setting, recruitment for virtual lunch and learns, and general sales support for select brand representatives.

Why It Might Be a Fit

The Player/Coach will be responsible for managing an assigned territory, developing relationships with healthcare professionals, and providing customer service, product information, and patient materials. The ideal candidate will have experience in inside sales management, customer service, and territory management.

Requirements

• Four-year College Degree preferred
• Minimum 2 to 5 years Inside Sales Management Experience required
• Minimum 3 years Customer service experience, B2B territory management/account management experience preferred
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all customer activities
• Proven ability to consistently meet/exceed defined territory goals
• Experience with Salesforce, Veeva preferred
• Advanced listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to effectively manage multiple tasks across multiple systems
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Management of Customer Engagement Specialist Representatives including quality, compliance, attendance adherence.
• Development of Customer Engagement Specialist Representatives and guidance in territory management and communications.
• Handle performance reviews, personnel issues, discipline and termination of Customer Engagement Specialists

Benefits

• Potential base pay range: $60,000 - $65,000 annually
• Incentive plans, bonuses, and/or other forms of compensation may be offered
• Range of health and welfare benefits