Player/Coach

As the Player/Coach, you will be responsible for managing an assigned territory and detailing healthcare professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to develop relationships with those individuals. Your goals are to positively influence the ordering of our clients' product while providing the best possible customer service, delivering accurate product information, and ensuring access to patient materials and programs.

What You Will Do

You will be responsible for achieving sales forecast, gaining adoption and utilization of the product, and managing an assigned territory. You will also provide lead generation, appointment setting, recruitment for virtual lunch and learns, and assist in recruiting for national meetings and general sales support for select brand representatives.

Why It Might Be a Fit

You will be a good fit for this role if you have experience developing and maintaining customer relationships, maintaining accurate records of all customer activities, and consistently meeting/exceeding defined territory goals. You should also have advanced listening, problem-solving, and decision-making skills, as well as excellent verbal and written communication skills.

Requirements

• Four-year College Degree preferred
• Minimum 2 to 5 years Inside Sales Management Experience required
• Minimum 3 years Customer service experience, B2B territory management/account management experience preferred
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all customer activities
• Proven ability to consistently meet/exceed defined territory goals
• Experience with Salesforce, Veeva preferred
• Advanced listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to effectively manage multiple tasks across multiple systems
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Management of Customer Engagement Specialist Representatives including quality, compliance, attendance adherence
• Development of Customer Engagement Specialist Representatives and guidance in territory management and communications
• Handle performance reviews, personnel issues, discipline and termination of Customer Engagement Specialists

Benefits

• Potential base pay range: $60,000 - $65,000 annually
• Incentive plans, bonuses, and/or other forms of compensation may be offered
• Range of health and welfare and/or other benefits