Player Development Manager

This position is responsible for growing and maintaining Red Wind Casino’s customer database of hosted players through one-on-one interactions with our guests. Lead the Player Development Team in developing and maintaining effective working relationships with a casino property’s very best players and provide services to them to build player loyalty and increase the number of visits or amount played (or both) from among those guests.

What You Will Do

Responsible for overall operations and administration of the Player Development and Players Club departments. Ensures full and consistent use of CRM tools and strategies to support Player Development efforts in telemarketing, strengthening sales and guest relationships, and driving increased visitation and loyalty.

Why It Might Be a Fit

Must have a highly creative mindset with the ability to develop innovative player engagement strategies and a strong visionary approach to enhancing loyalty, driving visitation, and elevating the guest experience through special events, promotions, and the conceptualization of event themes, décor, and on-property VIP setups.

Requirements

• Bachelor’s degree in marketing, Business, or another closely related field.
• Minimum of 3 years of directly related management experience of player development host program(s).
• Minimum of five (5) years prior experience in sales focused position.
• Valid Driver License and Driver’s abstract must not contain any disqualifying events per the NRWC Safe Driver Policy
• Knowledge of all casino games, amenities, and venues.
• Knowledge of gaming regulations pertaining to gaming promotions and applicable internal controls and SOPs.
• Advanced computer skills, including MS Office Suite.
• Experience utilizing Casino Player Management & Tracking software.
• Experience utilizing CRM for sales related functions.
• Pass NRWC pre-employment testing.
• Ability to obtain a Class III Gaming License.

Benefits

• Comprehensive understanding of player ratings systems and complimentary guidelines consistent with normal industry standards.
• Ability to work all shifts including evenings, weekends and holidays.
• Manual and finger dexterity for computer use.
• Ability to tolerate smoke-filled environments.