Player Services Administrator

Cherokee Nation Entertainment
West Siloam Springs, OK
Category Hospitality
Job Description
This Player Services Administrator role involves supervising Player Services Representatives, maintaining service standards, and ensuring compliance with casino policies. The position requires strong leadership, communication, and organizational skills to maintain a welcoming and efficient gaming environment. This role focuses on guest interactions, staff training, and operational support.

Requirements

  • Supervise and schedule Player Services Representatives.
  • Monitor staff adherence to appearance, attendance, and conduct standards.
  • Resolve guest disputes professionally and escalate when necessary.
  • Conduct casino head counts and review jackpots/credits.
  • Train and evaluate new E-games personnel.
  • Perform coaching sessions and corrective actions for team members.

Benefits

  • Health & Wellness plans
  • Financial Security options
  • Work-Life Balance perks
  • Referral incentives
  • Employee Rewards
]]>