Player Services Administrator

Cherokee Nation Entertainment
Grove, OK
Category Hospitality
Job Description
Cherokee Casino Grove is seeking a Player Services Administrator to oversee the daily activities of Player Services Representatives, provide excellent customer service, and contribute to a positive and productive work environment.

Requirements

  • Oversee daily supervision and scheduling of Player Services Representatives
  • Monitor staff adherence to appearance, attendance, and conduct standards
  • Verify and approve jackpots and cancel credits
  • Resolve guest disputes professionally and escalate when necessary
  • Conduct casino head counts during assigned shifts
  • Train and evaluate new E-games personnel
  • Perform coaching sessions and corrective actions for team members
  • Recommend improvements to enhance employee and guest satisfaction
  • Maintain knowledge of casino games, promotions, and amenities

Benefits

  • Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations)
  • Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays
  • Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind
  • And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts
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