PM Lobby Experience Planner - Full Time

As a Lobby Experience Planner, you will oversee experience planning for guests on property, develop relationships with guests, and offer helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.

What You Will Do

Your responsibilities will include making authentic connections with Miraval guests, reviewing daily manifests, and ensuring that guests' itineraries meet their documented goals. You will also handle email inboxes, communicate with guests via email, and attend training classes to stay current on Miraval procedures and services.

Why It Might Be a Fit

To be successful in this role, you will need to have exceptional verbal and written communication skills, as well as the ability to skillfully articulate resort information to guests and new agents. Previous experience in development and delivery of training information is also a plus.

Requirements

• Minimum of 2 years of high-end sales and customer service experiences
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software, and booking systems (Resort Suite preferred)
• Exceptional verbal and written communication skills
• Previous experience in development and delivery of training information
• Exceptional time management, detail, and organizational skills
• Professional demeanor with exceptional verbal, written, and electronic communication skills
• Must be flexible and able to work weekdays, weekends, nights, and holidays

Benefits

• Complimentary room nights
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance on 30th day of employment
• 401K with company match
• Generous Paid Time Off policy
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance
• Tuition & Wellbeing Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails, and gym