Role OverviewMercor connects elite creative and technical talent with leading AI research labs. This contract role involves designing realistic insurance operations scenarios and creating work products such as processing instructions and operational quality checks.
What You Will Do
Design scenarios for application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery. Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks. Write 'golden' reference responses at experienced insurance-operations quality and grade AI-generated responses against structured rubrics.
Why It Might Be a Fit
Requires 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management. Must understand the chronological policy lifecycle and have hands-on experience with policy administration systems. Excellent written communication and process discipline are essential.
Requirements
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Ability to translate policy and procedural requirements into precise operational steps
- Excellent written communication, process discipline, and high attention to detail
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
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