Role OverviewThe Portables Dispatcher is responsible for coordinating the daily schedules and service routes of Portables technicians to support efficient field operations and responsive customer service. This position serves as a central communication point between technicians, customers, and internal departments and plays an important role in keeping daily service operations organized and moving efficiently.
What You Will Do
Coordinate and manage daily technician schedules and service routes, schedule and dispatch technicians for service calls, monitor technician schedules and job progress, communicate schedule changes and job information to technicians, and respond to customer scheduling questions and service requests.
Why It Might Be a Fit
Success in this role requires strong communication, sound judgment, attention to detail, and the ability to adjust priorities throughout the day. The ideal candidate will be someone who enjoys a fast-paced environment, is comfortable managing competing priorities, and can remain organized and composed when schedules and business needs change quickly.
Requirements
- Previous dispatching, scheduling, customer service, or service coordination experience
- Strong organizational and time-management skills
- Ability to prioritize and manage multiple time-sensitive responsibilities
- Strong verbal and written communication skills
- Comfortable working in a fast-paced, high-demand environment
- Strong problem-solving and decision-making abilities
- Ability to communicate effectively with both field technicians and office personnel
- Strong attention to detail and follow-through
- Proficiency with computers and the ability to learn scheduling, service management, and company software systems
Benefits
]]>