Role OverviewThe Portfolio Assistant is responsible for assisting the Business Banker with office duties, providing exceptional customer service, and serving as the face of the bank. They will work closely with the lender on business development and marketing efforts, assist with origination documentation, and ensure compliance with regulatory requirements.
What You Will Do
The team member will assist customers, bank staff, and third-party relationships, work with the loan officer to clear document exceptions, and manage various portfolio items necessary to service existing loans and maturing loans.
Why It Might Be a Fit
The employee will support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy in actions, words, and deeds. They will also be responsible for cross-selling bank products and services, building long-term customer relationships, and maintaining a positive service mentality.
Requirements
- High school diploma, College preferred
- Three-year banking, administrative, and related sales experience preferred
- Basic knowledge of the bank's products and services
- Willingness to serve
- Ability to function efficiently in a network environment
- Working knowledge of Microsoft Office and SharePoint
- Ability to function efficiently on a general business level of math
- General accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations)
- Ability to collect, research, and analyze information skillfully
- Self-starter, creative thinker, flexible, eager, nurturing, open to change, and good judgment
- Ability to identify and interpret trends in financial data
- Working knowledge of compliance guidelines for the bank and the industry
- Prospecting for new clients
- Obtaining appointments by telephone and in person
- Conducting interviews with prospects and clients
- Closing the deal
- Asking for referrals
- Tracking new business through completion
- Initiating communications with vendors on behalf of clients
- Document and maintain records of all transactions and communications with clients
- Keeping records of sales results
- Knowledge, skills, and experience with loan software
- Banking and Finance skills, knowledge, and talents
- Knowledge of loan documentation necessary for consumer and commercial lending
- Knowledge of lending regulations
- Ability to read financial statements (including balance sheet, profit & loss statement, and cash flow statement)
- Ability to identify and interpret trends in financial data
- Broad, general knowledge of insurance products
- Understanding of loans and commitment letters
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