POS Technical Support

Computer Enterprises Inc
Naples, FL
Category Customer Service
Job Description
Provide technical helpdesk support for restaurants and POS systems, assist with L3 help ticket escalations, and collaborate with internal teams on documentation and data dictionary creation.

Requirements

  • Support internal team with HD ticket escalations
  • Produce and maintain data dictionary for terms, formulas, and KPIs
  • Troubleshoot technical issues related to POS and CRM platforms
  • Contribute to workflow automation initiatives
  • Communicate technical information clearly to non-technical stakeholders
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