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POS Technical Support
Computer Enterprises Inc
Naples, FL
Category
Customer Service
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Job Description
Provide technical helpdesk support for restaurants and POS systems, assist with L3 help ticket escalations, and collaborate with internal teams on documentation and data dictionary creation.
Requirements
Support internal team with HD ticket escalations
Produce and maintain data dictionary for terms, formulas, and KPIs
Troubleshoot technical issues related to POS and CRM platforms
Contribute to workflow automation initiatives
Communicate technical information clearly to non-technical stakeholders
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