Role OverviewThis position has a key role in the administrative support of Caterpillar Connectivity platforms and third party monitoring offerings for the entire P&E division. The individual works directly with the Technical Support Team assisting Cleveland Brothers sales, service our customer base and aftermarket support providing professional administrative technical assistance.
What You Will Do
Assist with on-boarding CAT and other OEM-branded equipment onto the proper CAT or third party monitoring platform, provide customer training for these monitoring services, assist these customers setting up custom notifications, provide first call technical support, online equipment communication troubleshooting, work with multiple sales and service teams to ensure the correct equipment is selected for their application, provide onsite customer installation and training support as needed.
Why It Might Be a Fit
Possess excellent verbal, written, analytical, and administrative skills with attention to detail, ability to prioritize duties, work both independently and within a team, strong self-starting, interpersonal, professional communication, and multi-tasking skills.
Requirements
- Intermediate to advanced computer skills
- Proficient with Microsoft office applications
- Excellent verbal and written administrative skills
- Ability to prioritize duties and work independently and within a team
- Strong self-starting, interpersonal, professional communication, and multi-tasking skills
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401(k) match
- Short- and long-term disability
- Health savings account
- PTO
- Profit Sharing Account
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