Practice Associate I

The Practice Associate I is responsible for ensuring an exceptional patient experience during patient arrival/departure as it relates to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

What You Will Do

Greet patients and visitors, answer patient telephone calls, review daily and weekly schedules, obtain registration and intake information, verify insurance eligibility, schedule office visits and procedures, collect payments, and provide general administrative support.

Why It Might Be a Fit

This role requires strong customer service orientation, excellent relationship management skills, and the ability to deliver consistently exceptional service. Prior experience in EPIC/EHR and customer service environments is preferred.

Requirements

• High school diploma or equivalency
• A minimum of 6 months of relevant experience
• Working knowledge/proficiency in medical terminology
• Proficiency and/or understanding of medical billing and up-to-date insurance eligibility
• Good organizational and problem-solving skills
• Strong customer service orientation
• Excellent relationship management skills
• Excellent verbal and written communication skills
• Working proficiency with Microsoft Office (Word and Excel)
• Prior experience in EPIC/EHR is preferred
• Prior experience in a customer service environment is preferred
• Bilingual in Spanish is a plus

Benefits

• Healthcare
• Paid Time off
• Competitive comprehensive Benefit package