Practice Associate II - Specialty Coordination

The Practice Associate II – Specialty Coordination is responsible for ensuring an exceptional patient experience during patient care coordination and back office responsibilities, including complex scheduling and intra-specialty scheduling. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

What You Will Do

Greet patients and visitors, review daily and weekly schedules, obtain registration and intake information, schedule follow-up appointments, and collect payments. Answer patient telephone calls, respond to patient portal messages, and perform real-time insurance verification.

Why It Might Be a Fit

This role requires excellent customer service skills, good organizational and problem-solving skills, and the ability to work independently and multi-task. Prior experience in a medical office setting or customer service environment is preferred.

Requirements

• High school diploma or equivalency
• A minimum of 3 years' relevant experience
• Intermediate knowledge/proficiency of Medical Terminology
• Good organizational and problem-solving skills
• Excellent customer service skills
• Excellent relationship management skills
• Ability to work independently and multi-task
• Working proficiency of Microsoft Office (Word & Excel)
• Prior experience in Epic/EHR is preferred
• Prior experience in a medical office setting or customer service environment is preferred

Benefits

• Healthcare
• Paid Time off
• Comprehensive Benefit package