Role OverviewThe Practice Associate II – Specialty Coordination is responsible for ensuring an exceptional patient experience during patient care coordination and back office responsibilities, including complex scheduling and intra-specialty scheduling. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.
What You Will Do
Greet patients and visitors, review daily and weekly schedules, obtain registration and intake information, schedule follow-up appointments, and collect payments. Perform real-time insurance verification, inform patients of insurance requirements, and escalate cases as needed.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, be well organized, and have the ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
Requirements
- High school diploma or equivalency
- A minimum of 3 years' relevant experience
- Intermediate knowledge/proficiency of Medical Terminology
- Good organizational and problem solving skills
- Excellent customer service skills
- Excellent relationship management skills
- Ability to work independently and multi-task
- Working proficiency of Microsoft Office (Word & Excel)
- Prior experience in Epic/EHR preferred
- Prior experience in a medical office setting or customer service environment preferred
- Bilingual English/Spanish a plus, but not required
Benefits
- Healthcare
- Paid Time off
- Various other benefits
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