Role OverviewThe Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, departure, and interactions relating to registration and appointment scheduling. The role is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.
What You Will Do
Greet patients and visitors, answer patient telephone calls, review daily and weekly schedules, obtain registration and intake information, schedule follow-up appointments, and communicate insurance participation and financial responsibility to patients.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, good organizational and problem-solving skills, and the ability to work collaboratively with a culturally diverse staff and patient/family population.
Requirements
- High school diploma or equivalency
- A minimum of 3 years' relevant experience
- Intermediate knowledge/proficiency of Medical Terminology
- Good organizational and problem-solving skills
- Excellent customer service skills
- Excellent relationship management skills
- Excellent verbal and written communication skills
- Working proficiency of Microsoft Office (Word & Excel)
Benefits
- Healthcare
- Paid Time off
- Competitive comprehensive Benefit package
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