Role OverviewThe Practice Associate III – Specialty Coordination is an experienced professional with in-depth knowledge of patient care coordination and back office responsibilities. They will ensure an exceptional patient experience during patient arrival, patient interactions, and other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.
What You Will Do
Greet patients and visitors, review daily and weekly schedules, obtain registration and intake information, schedule follow-up appointments, and collect payments. May rotate to other sites, serve as Team Lead and/or Preceptor, and assist with special projects.
Why It Might Be a Fit
The ideal candidate will have strong customer service orientation, excellent communication skills, and the ability to deliver consistent exceptional service. They will also have strong organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives.
Requirements
- High school diploma or equivalency
- A minimum of 5 years' relevant experience
- Advanced knowledge/proficiency of Medical Terminology
- Strong organizational and problem-solving skills
- Excellent customer service orientation
- Excellent communication skills
- Strong proficiency of Microsoft Office (Word & Excel)
- Prior experience in Epic/EHR is preferred
- Prior experience in a medical office setting or customer service environment is preferred
Benefits
- Healthcare
- Paid Time off
- Comprehensive Benefit package
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