Role OverviewThe Practice Associate III is a lead role that supports peers with expertise, organizational knowledge, and guidance in support of the day-to-day operations of practice and patient care in the Department of Urology. This position is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services.
What You Will Do
Organize received surgical requests, coordinate the scheduling of surgical procedures in Epic, schedule post-operative and other follow-up appointments, and assist with obtaining medical clearance, EKG's, and HNP. Verify patient insurance eligibility, benefits, and coordination of benefits prior to the procedure date and inform the patient on fees.
Why It Might Be a Fit
This role requires strong customer service orientation, the ability to deliver consistent exceptional service, and excellent verbal and written communication skills. The candidate must be organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
Requirements
- High school diploma or equivalency
- A minimum of 5 years' experience in a medical office environment
- Strong proficiency of medical terminology and surgical scheduling
- Strong customer service orientation
- Excellent verbal and written communication skills
- Strong proficiency of Microsoft Office (Word & Excel) or similar software
Benefits
- Healthcare
- Paid Time off
- Various other benefits
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