Role OverviewJoin Vacatia and help shape the future of marketing as a Pre-Arrival Marketing Representative. You will be the first point of contact for owners, setting the tone for an unforgettable stay while delivering personalized concierge-style service.
What You Will Do
Proactively contact owners ahead of their stay to confirm reservation details and provide essential stay information. Deliver concierge-level recommendations for resort amenities, dining, activities, and local attractions.
Why It Might Be a Fit
If you're ready to build what's next in owner engagement and virtual hospitality, we'd love to hear from you.
Requirements
- Minimum of 1 year in customer service, sales, concierge or field marketing, preferably in hospitality, vacation ownership, or resorts.
- Phone-based customer interaction, sales, and closing experience strongly preferred.
- Flexible schedule to include weekends and holidays.
- Exceptional communication skills (both verbal and written).
- Strong organizational skills and a high attention to detail.
- Proven ability to multitask effectively in a fast-paced environment.
- Confident sales acumen with a focus on consultative service.
- Quick learner with strong knowledge (or ability to quickly acquire knowledge) of resort amenities and local attractions.
- Outgoing, personable, and committed to delivering exceptional service. Positive, proactive problem-solver.
- Able to remain composed and professional when addressing challenges.
- Team-oriented, collaborative, and adaptable.
- Maintain a proactive, professional, and service-driven attitude at all times.
Benefits
- Dental insurance
- Vision insurance
- Commission
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