Role OverviewThis position plays a critical role in supporting Augusta Health's mission and advancing departmental goals through measurable performance indicators and service excellence. The Pre-Visit Specialist I provides scheduling, pre-registration, and other pre-visit revenue cycle services and a variety of general information requested by our customers.
What You Will Do
Performs all elements of the scheduling process, manages time effectively, and maintains competencies in scheduling patients on all hospital scheduling systems. Provides instructions to prepare patients for examination, procedure, and financial requirements.
Why It Might Be a Fit
This position requires exceptional telephone etiquette, very good verbal and written communication skills, and the ability to respond to sensitive inquiries or complaints. The ideal candidate is organized, able to multi-task, prioritize, and manage time effectively.
Requirements
- High School Diploma or GED equivalent
- 1-year previous experience in patient/customer-facing role
- Eligibility to work in the United States and meet Virginia state employment requirements
Benefits
- Comprehensive insurance package including medical, dental, and vision coverage
- Retirement savings plans and financial wellness support programs
- Earned Wage Access Program
- Generous paid time off and flexible scheduling
- Career development programs
- Personalized onboarding
- Tuition reimbursement
- Free onsite parking
- Employee discounts
- 24/7-armed security
- Health Fitness Reimbursement Program
- Onsite credit union and pharmacy
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