Premium Guest Services Coordinator

The Premium Guest Services Coordinator will be responsible for providing premium customer service to all customers, registering customers, and verifying access to clubs and/or lounges. The PCSC will be a working member of the Premium Customer Services Group and may be required to lead and direct the work of other employees.

What You Will Do

The PCSC will be responsible for providing premium customer service, registering customers, verifying access to clubs and/or lounges, booking and confirming flight reservations, checking premium customers in for flights, and resolving customer travel issues.

Why It Might Be a Fit

The ideal candidate will have excellent salesmanship skills, interpersonal skills, and the ability to interact effectively with all levels of management and public contact. Prior customer hospitality experience is strongly preferred.

Requirements

• High school diploma or GED
• Must be able to read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
• Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
• Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
• Service-oriented and self-motivated with a high level of professionalism
• Able to attend training classes in Dallas/Fort Worth, Texas
• Prior customer hospitality experience strongly preferred
• Maintain a well-groomed and professional appearance
• Excellent communication skills
• Prior travel industry experience preferred
• PC experience preferred
• Strong organizational and administrative skills required
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Member Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more