Premium Guest Services Coordinator Part Time

Requirements

• Provide premium customer service to all customers
• Register customers and verify their access to club(s) and/or lounge(s)
• Greet customers and provide WIFI password
• Book and confirm flight reservations
• Check premium customers in for their flights
• Monitor flights to identify boarding times, delays, or disruptions
• Issue customer tickets
• Place customers on priority lists
• Provide timely resolution of customers’ travel issues
• Document customer issues in the passenger name record (PNR)
• Perform club enrollment or sales activities
• Coordinate all services provided to elite status customers
• Assist elite status customers as they move throughout terminals
• Assist customers with their baggage
• Monitor or maintain the appearance of the lounges or clubs
• Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers
• Oversee the activities of business partners providing services to the club(s) and/or lounge(s)
• Assist customers with technology provided in the club(s) and/or lounge(s)
• Reserve conference rooms for same-day travel requests
• Coordinate services for any meetings occurring in conference rooms
• Complete open or close procedures for club(s) and/or lounge(s)
• Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
• Oversee the scheduling for all agents working in club(s) and/or lounge(s)
• Address escalated customer issues or concerns
• Evaluate and address staffing needs based on volume and irregular operations
• Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
• Conduct liquor inventory audit with beverage business partner
• Monitor KeyStar system to arrange appropriate services for customers
• Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
• Report to position on time, as scheduled, and at your assigned station or location
• Complete job-relevant trainings
• Adhere to company policies, procedures, and performance standards
• Wear uniforms as required by company policy
• Adhere to government regulations
• Conduct transport check to ensure safe and timely transfers
• Use multiple internal resources/systems, including during customer interactions

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits