Premium Support Specialist

Harvey
New York, NY
Job Description
Join Harvey as a Premium Support Specialist to provide high-touch, technically fluent inbound support and escalation to Harvey's largest and most strategic customers.

Requirements

  • Own and resolve inbound support tickets from Majors accounts
  • Triage, investigate, and resolve urgent customer issues with speed and sound judgment
  • Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities
  • Provide real-time, hands-on technical support for senior customer stakeholders
  • Lead clear and proactive incident communications
  • Document root causes, resolutions, and preventative actions
  • Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling

Benefits

  • Paid Time Off
  • 401k Matching
  • Health insurance
  • Dental insurance
  • Vision insurance
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