Principal Aftersales Business Development, Vans - Field (California)

Maximize the performance and growth of the Mercedes-Benz Vans USA Customer Services business by driving parts revenue opportunities through customer pay and wholesale, in support of new and pre-owned vehicle sales. Ensure that dealer partners are high-performing, profitable, well-trained, client/community-focused, and competitively positioned in the market.

What You Will Do

Drive the implementation of industry-leading retail network strategies that support MBUSA's and Mercedes-Benz AG's sales, service, product, parts, services, and digital services objectives, including solutions that deliver a superior online-to-offline (O2O) customer experience. Collaborate with MBUSA headquarter teams to implement strategic business initiatives and identify growth opportunities.

Why It Might Be a Fit

This role requires a balanced approach of both onsite and virtual support of assigned dealers to ensure continuous dealer engagement, capitalizing on business development opportunities, and fostering long-term growth across all revenue streams—vehicle parts, service contracts, and vehicle services—while focusing on increasing customer retention and satisfaction.

Requirements

• Degree in Automotive Management, Business Management, Finance, Economics, Retail Operations, Statistics, Engineering, or a related field preferred; or a minimum of 10 years of relevant experience.
• Over 7 years of proven experience in Sales & Aftersales Retail/Wholesale operations, with a focus on business development, service contract sales, automotive repair, and increasing revenue.
• A minimum of 5 years in the Automotive Service industry with a demonstrated track record of success in driving dealer growth, service excellence, and profitability.
• Expertise in retail sales, aftersales, automotive repair processes, and engineering principles related to vehicle maintenance, diagnostics, and repair techniques.
• Proven experience in managing and improving quality control processes in service operations, ensuring that repairs meet high standards and minimize vehicle repurchase exposure.
• Demonstrated expertise in market research, data analysis, and performance metrics, with the ability to identify opportunities for revenue growth, customer retention, and shop efficiency.
• Proven ability to communicate and collaborate with C-level executives and senior leadership to align on business development strategies and achieve dealer growth objectives.

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays