Principal Customer Success Manager

ClearlyRated
Portland, OR
Category Customer Service
Remote
Job Description
Role Overview

We’re seeking a Principal Customer Success Manager to join our team and lead strategic customer relationships across our most valuable accounts.

What You Will Do

You’ll act as a trusted advisor to executive stakeholders, deliver measurable business outcomes, and help drive long-term customer success, retention, and expansion.

Why It Might Be a Fit

This is a senior individual contributor role for someone who is both strategic and hands-on, with deep experience in consultative customer engagement, cross-functional influence, and delivering value in a fast-paced SaaS environment.

Requirements

  • strategic and hands-on
  • deep experience in consultative customer engagement
  • cross-functional influence
  • delivering value in a fast-paced SaaS environment
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