Principal Customer Success Manager

Staffbase
Staffbase, MN
Category Consulting
Job Description
Staffbase is seeking a Principal Customer Success Manager to support their largest enterprise customers in North America. This role focuses on driving business outcomes, increasing platform adoption, and mentoring internal communications teams to improve their strategies. The company is rapidly scaling, with a strong revenue base and customer base.

Requirements

  • 8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
  • 6+ years of leading or advising on editorial strategy within a mature comms program
  • Strong communication and interpersonal skills
  • Experience collaborating globally across business units and leadership levels
  • Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner

Benefits

  • Competitive Compensation
  • Flexibility
  • Growth Budget
  • Recharge
  • Wellbeing
  • Support
  • Team Building
  • Volunteer Day
  • Employee Referral Program
  • Health Insurance
  • Equity
  • Paid Parental Leave
  • Dental & Vision
  • 401k Plan
  • Work Flexible Allowance
  • Parental Leave
  • Wellness Allowance
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