Principal Engagement Manager

ServiceNow
Chicago, IL
Job Description
ServiceNow is seeking a Principal Engagement Manager to lead key initiatives and deliver exceptional customer value. This role involves managing cross-functional teams and aligning projects with strategic goals, ensuring effective project execution and stakeholder communication. The position focuses on innovation and enhancing customer experience through AI-powered solutions and proactive engagement.

Requirements

  • Leverage AI to integrate with business processes and project deliverables.
  • Implement ServiceNow products in hospitality, retail, manufacturing, or telecommunications.
  • Experience in leading projects, strategic customer programs, and project management.
  • Strong documentation and presentation skills.
  • Experience with analytics and metrics.

Benefits

  • Health plans
  • 401(k) Plan
  • Equity
  • Flexible spending accounts
  • Flexible time away plan
  • Family leave programs
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