Principal Escalation Engineer

Palo Alto Networks
Charlotte, NC
Category Security
Job Description
Palo Alto Networks is seeking a Principal Escalation Engineer to assist with technical escalations from the executive level. This role involves interacting with customers, explaining technical issues, and providing status updates. The ideal candidate will have a strong background in network security and troubleshooting, with strong English communication skills and a background in cyberspace equipment.

Requirements

  • BE /B.tech or equivalent technical graduation
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF)
  • L1-L3 (ISO model) troubleshooting
  • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
  • Troubleshooting VPNs (IPSec and SSL tunnels)
  • Hardware troubleshooting for telecommunications equipment

Benefits

  • Benefits may be found at [link to employee benefits page]
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