Role OverviewMassAbility is hiring a Principal Service Designer to help transform the way we deliver services to people with disabilities. As a team member, you’ll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.
What You Will Do
You’ll lead our design efforts, making constituents’ journeys streamlined and harmonious, and improving how we plan and deliver services that involve different MassAbility teams, programs, and sometimes other government agencies.
Why It Might Be a Fit
We'd love to hear from you if you have a deep expertise in service design, experience research, experience/design strategy, and solid experience, skill, and creativity in experience/interaction design and rapid prototyping.
Requirements
- 8-10 years of professional experience in service design and digital product design
- 5+plus years of experience as a lead service designer in agile cross-functional design and development environments
- 3+ plus years of experience in complex government environments (or something similar)
- Demonstrated ability navigating ambiguity and enabling teams to make difficult decisions
- Deep expertise in service design, experience research, experience/design strategy
- Solid experience, skill, and creativity in experience/interaction design and rapid prototyping
- Outstanding facilitation and consultation skills
- Strong system thinking skills
- Deep understanding of all facets of iterative human-centered design, development, and delivery
- Strong expertise in and commitment to accessible, inclusive, design
- Outstanding coaching and mentorship skills
- Outstanding communication and storytelling skills
Benefits
- sick leave accruals
- Alternative Retirement Program
]]>