Principal Solutions Architect, Bedrock Customer Success - AWS Mantle

As a Principal Solutions Architect on the Customer Success side of Mantle, you will be the connective tissue between our customers' most ambitious generative AI goals and the production-ready reality of operating AI inference at enterprise scale. Your success is measured not by designs delivered, but by customer outcomes achieved—production workloads launched, performance targets met, and business value realized.

What You Will Do

Own structured success planning for strategic customer accounts, including executive business reviews, adoption milestones, and proactive health monitoring to ensure customers achieve their AI inference goals on Mantle and Amazon Bedrock. Architect production-ready inference solutions leveraging Mantle's distributed engine, Zero Operator Access security model, and OpenAI-compatible APIs—optimizing for customer-specific requirements around latency, throughput, cost, and compliance.

Why It Might Be a Fit

We are customer-obsessed, measuring our success by production workloads launched, adoption velocity, and quantifiable business impact our customers achieve. We partner deeply with Mantle engineering, product, and go-to-market teams—serving as the voice of the customer and driving feedback loops that shape the platform's evolution.

Requirements

• 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
• Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave