Prize Analyst

Georgia Lottery Corporation
Atlanta, GA
Category Customer Service
Job Description
Process claims and tickets submitted by players of the Georgia Lottery Corporation's instant and online games for validation and payment.

Requirements

  • Logs and records incoming prize claim mail into the GLC's mail logging system.
  • Processes mail-in prize claims and prize claims received from GLC district offices.
  • Validates and processes prize winners up to established thresholds at GLC Headquarters.
  • Ensures appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff).
  • Handles prize related security issues, such as receipt of damaged, blocked, and altered tickets.
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