Role OverviewThe Shelter Advocate provides support for residential clients and answers hotline calls. The ideal candidate is dependable and caring, with good communication skills and the ability to work with diverse groups of people. The role involves providing support, conducting intakes, maintaining records, and ensuring the safety and well-being of shelter residents.
What You Will Do
The Shelter Advocate will actively listen to callers, assess their needs, and provide support. They will also conduct intakes with new residential clients, maintain accurate records, and monitor the building's status and cleanliness. Additionally, they will identify barriers to success for shelter residents and communicate with Case Managers and Client Care Manager.
Why It Might Be a Fit
The Shelter Advocate must demonstrate sound judgement, prioritize tasks, and manage time efficiently. They must also understand the concept of boundaries with clients and be able to work respectfully and professionally with diverse groups of people.
Requirements
- High school diploma or equivalent required
- A bachelor’s degree is preferred but not required
- Experience preferred
- Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind
- Ability to move throughout the building and sit or remain stationary for extended periods of time
- Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)
- Effective oral and written communication skills (telephone, email, and social media etiquette)
- Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner
- Ability to lift 40 pounds
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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