Problem Support Manager

ASRC Federal
Any Location, VA
Job Description
ASRC Federal is seeking a Problem Support Manager for its critical contracts with U.S. Customs and Border Protection (CBP). The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure problems and communicating with the CBP Problem Manager and other GSs.

Requirements

  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA
  • Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.
  • Current, active EOD (Entry On Duty) for the DHS Background check

Benefits

  • Health care
  • Dental
  • Vision
  • Life insurance
  • 401(k)
  • Education assistance
  • Paid time off including PTO, holidays, and any other paid leave required by law
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