Process Improvement and Analytics Manager

Requirements

• Analyzing staffing needs, workload distribution, and performance trends to support hiring, backfills, and workforce planning
• Independently analyzing CAU operational workflows, volumes, processing times, and performance indicators to identify trends, risks, and opportunities for improvement
• Leading operational coordination in the Director’s absence, including staff assignments and priority-setting
• Designing, maintaining, and analyzing operational tracking reports and datasets related to workload, productivity, customer demand, and service quality
• Developing, testing, and evaluating operational and system enhancements, including business rules, workflow redesigns, and technology improvements

Benefits

• premium-free health insurance plan
• additional health, fitness, and financial benefits
• public sector defined benefit pension plan
• tax-deferred savings program
• robust Worksite Wellness Program