Role OverviewAs a member of the Process Optimization team, the Operations Analyst enables day-to-day operations by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights.
What You Will Do
Collaborate with leaders to support the ongoing review, identification, and intake of process optimization opportunities, maintain portfolio dashboards and KPI reporting, prepare governance materials, provide analytical and visualization collaboration, and support Process Optimization team across program operations.
Why It Might Be a Fit
Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role. The ability to synthesize and visualize complex data is also required.
Requirements
- Bachelor’s degree or equivalent experience
- At least 5 years of experience in business process support, reporting, program operations, or project coordination
- Lean Six Sigma Green Belt certification
- Proven experience with process analysis, reporting, data quality management, and documentation
- Well-developed interpersonal, communication, and presentation skills
- Excellent relationship management skills
- Strong experience in Excel, PowerPoint, and reporting or visualization tools
- Adaptable and well-organized to respond to changing priorities
- Ability to be proactive and work alone as well as part of a larger team
- Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
Benefits
- Limited immigration sponsorship may be available
- Comprehensive variety of programs and resources to support health and well-being
- Total Rewards program
- On-the-job learning experiences
- Formal development programs
- Mentorship opportunities
- Leadership opportunities
- Flexible work arrangements
- Paid time off (PTO)
- Paid holidays
- Health insurance
- Retirement plan
- Wellness programs
- Learning budget
- Parental leave
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Equity
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