Product Experience Captain, Americas

Lovable
Boston, MA
Remote
Job Description
We're looking for a Product Experience Captain to lead the Boston hub, build a team, and deliver world-class PX across US time zones. You'll be responsible for recruiting and growing a local PX team, building a campus talent pipeline, and owning US escalations.

Requirements

  • Customer-obsessed with 3+ years in B2C/B2B support or a customer/client-facing role
  • Boston native with deep roots in the Boston tech and university ecosystem
  • Operationally rigorous with experience building systems and defaulting to process and metrics
  • Product & technical fluency with the ability to engage with product and engineering on complex user issues
  • Sharp communication skills with the ability to coach and represent the company

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
]]>